Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
Conditions
In order to use the 14-day right of return, the ordered goods may not be used in any way other than is necessary to ascertain their nature, characteristics and functioning, in the manner permitted for testing goods in a physical shop.
If the goods have been used for a purpose other than ascertaining their nature, characteristics and functioning, or show signs of use or wear, the Shop is entitled to reduce the refund in proportion to the decrease in the value of the goods.
How to withdraw
To return goods, submit a notice of withdrawal (model form below) and send it to info@videovalve.ee no later than 14 days after receiving the goods. The notice can also be submitted online on the Returns page.
The buyer must return the goods within 14 days of submitting the notice, or provide proof that the goods were handed over to a carrier within that period.
The cost of returning the goods is borne by the buyer, except where the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
Refunds
Upon receiving the returned goods, the Shop refunds all payments received from the buyer under the contract without delay, but no later than 14 days after receiving the notice of withdrawal.
The Shop may withhold the refund until it has received the item, or until the buyer has provided proof of having sent the item back, whichever comes first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Shop, the Shop does not have to refund the cost exceeding that of the standard delivery method.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
Videovalve OÜ
Sõpruse pst. 159B, Tallinn 13417, Estonia
info@videovalve.ee
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Date of order / date of receipt: ______________
- Name of consumer: ______________
- Address of consumer: ______________
- Name of goods and order number: ______________
- Bank account number for the refund: ______________
Signature of consumer (only if this form is submitted on paper): ______________
Date: ______________
(*) delete as appropriate